Terms and Conditions
Revised 9.11.2024
1. Introduction
Welcome to CrowdVolt, the premier platform for buying and selling concert tickets. These terms and conditions govern your use of our services and website.
2. Definitions
"CrowdVolt" refers to CrowdVolt Corporation. "Marketplace" refers to CrowdVolt Corporation. "User" refers to anyone using the Marketplace to buy or sell tickets. "Tickets" refers to the concert tickets listed for sale on the Marketplace. "Service" refers to the platform, website, and all services provided by CrowdVolt Corporation for buying, selling, and managing event tickets.
3. General Conditions
By using our services, you agree to these terms and conditions in their entirety. Users must be 18 years or older, or have legal parental or guardian consent.
4. User Accounts
Users may be required to create an account to buy or sell tickets. Account information must be accurate and kept up-to-date. Users are responsible for maintaining the confidentiality of their account. CrowdVolt is not responsible for any issues arising from inaccurate or outdated account information provided by users.
5. Rights You Grant to Us as Your Authorized Agent
By submitting information, data, passwords, usernames, other login information, materials and other content to CrowdVolt through the Services, you are licensing that content to CrowdVolt for the purpose of providing the Services. CrowdVolt may use and store the content in accordance with this Agreement and our Privacy Policy. You represent that you are entitled to submit it to CrowdVolt for use for this purpose, without any obligation by CrowdVolt to pay any fees or be subject to any restrictions or limitations.
When you sign up for a CrowdVolt account, you designate CrowdVolt as your authorized agent with permission to use your login information to third-party services, such as other ticketing applications and wallets. CrowdVolt's systems utilize this login information to access these third-party services' websites on your behalf to obtain and analyze your tickets and event history.
By using the Services, you expressly authorize CrowdVolt to access your Account Information maintained by identified third parties, on your behalf as your agent, and you expressly authorize such third parties to disclose your information to us. When you use the CrowdVolt Services, you will be directly connected to the website for the third party you have identified. CrowdVolt will submit information including usernames and passwords, including one time passcodes, that you provide to log into the third party site. You hereby authorize and permit CrowdVolt to use and store information submitted by you to accomplish the foregoing and to configure the Services so that it is compatible with the third party sites for which you submit your information.
Actions you expressly authorize CrowdVolt to take on your behalf for all third-party services whose information you've submitted to CrowdVolt include, but are not limited to, the following.
Ticket Retrieval
CrowdVolt will locate a given ticket to ensure you have the inventory to sell.
Event History Retrieval
CrowdVolt will obtain history of your past events, including quantity, purchasing price, and ownership status.
Ticket Transfer
CrowdVolt will transfer tickets to and from your wallet in accordance with your purchases or sales. By posting tickets for sale, CrowdVolt has the right to transfer tickets from your wallet to the buyer.
CrowdVolt takes the above actions only after you have signed up for a CrowdVolt account as an authorized representative of your business or company.
For purposes of this Agreement and solely to provide the Account Information to you as part of the Services, you grant CrowdVolt a limited power of attorney, and appoint CrowdVolt as your attorney-in-fact and agent, to access third party sites, retrieve and use your information with the full power and authority to do and perform each thing necessary in connection with such activities, as you could do in person. YOU ACKNOWLEDGE AND AGREE THAT WHEN CrowdVolt IS ACCESSING AND RETRIEVING ACCOUNT INFORMATION FROM THIRD PARTY SITES, CrowdVolt IS ACTING AS YOUR AGENT, AND NOT AS THE AGENT OF OR ON BEHALF OF THE THIRD PARTY THAT OPERATES THE THIRD PARTY SITE. You understand and agree that the Services are not sponsored or endorsed by any third parties accessible through the Services. CrowdVolt is not responsible for any ticket transferring errors or other Services-related issues, including those issues that may arise from inaccurate account information.
6. Buying and Selling Tickets
Sellers are responsible for listing tickets accurately and delivering them in a timely manner. Buyers are responsible for reading the full ticket listing before making a purchase. All sales are final, except as outlined in our Return/Refund Policy.
7. Buyer Guarantee
At CrowdVolt our commitment is to ensure ease of experience via offering you comprehensive customer support. We believe that purchasing tickets from us is more than a simple transaction; it's an assurance of service from the moment you choose us until the end of your event. Our customer care team is ready to assist you by phone or email through our extended business hours.
While some ticketing services may only provide a platform for sales, leaving customer concerns by the wayside, we at CrowdVolt stand by you throughout your ticket purchasing journey. We pride ourselves on delivering unparalleled service and protection, allowing you to immerse yourself in the excitement of your event without the hassle.
Transaction Security Commitment
Your privacy and transaction security are paramount. We adhere to the highest industry standards for privacy and security to guarantee that your purchases are protected. Differing from some competitors, we do not disclose your credit card details to ticket sellers. We represent your interests, managing the purchase and payment process, and addressing any issues that arise, giving you complete confidence in your transaction with us.
Guaranteed Ticket Delivery
Understanding that ticket purchases can be time-sensitive, whether they're last-minute buys or for events in different cities, we ensure a seamless delivery process. We commit to getting your tickets to you before the event date, guaranteed, or we will refund your money.
Validity and Authenticity of Tickets
Since its founding, CrowdVolt has been focused on removing the uncertainty from online ticket purchases. We are committed to maintaining a trustworthy marketplace for ticket transactions. We implement stringent measures to ensure the legitimacy of tickets sold on our platform. If you receive tickets that are not valid for entry, we guarantee you'll receive a refund.
Accuracy of Your Order
We coordinate closely with ticket resellers to ensure your order is processed accurately. We guarantee that the tickets you receive will match, be comparable, or better than what you ordered, or we will refund your money.
8. Payment Terms
Payments are processed through a secure third-party service, Stripe Inc.. CrowdVolt is not responsible for payment issues arising from third-party services.
Payment processing services for buyers and sellers on CrowdVolt are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to these terms or continuing to operate as a buyer or seller on CrowdVolt, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of CrowdVolt enabling payment processing services through Stripe, you agree to provide CrowdVolt accurate and complete information about you and your business, and you authorize CrowdVolt to share it and transaction information related to your use of the payment processing services provided by Stripe.
9. Return/Refund Policy
All sales are final. No compensation will be given for any reason other than cancellation of the event or failure to timely deliver valid tickets. This policy is necessary because of our status as a live marketplace. When a purchase is confirmed, the seller removes the associated tickets from the seller's inventory. The pricing in the market also changes frequently and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. CrowdVolt will facilitate communication between buyer and seller in case of disputes. The timing of the refund may depend on several factors including the policies of the event organizers and third-party payment processors.
10. Seller Non-Delivery Policy
Definition of Non-Delivery
Non-delivery occurs when a seller fails to deliver the purchased tickets to the buyer within the agreed-upon timeframe and through the specified delivery method.
CrowdVolt enforces the following delivery schedule to ensure timely receipt of tickets:
- More than 24 hours before event: Delivery within 24 hours (unless otherwise noted)
- 12 - 24 hours until event: Delivery within 12 hours
- 6 - 12 hours until event: Delivery within 2 hours
- 0 - 6 hours until event: Delivery within 1 hour
- After event has begun: Delivery within 15 minutes
The event start time is based on the primary point of sale (POS) listing. These delivery schedules are enforced at the sole discretion of CrowdVolt.
Dropped Sales
If a seller drops a sale, CrowdVolt will charge the seller's payment method an amount equal to the greater of: (i) 200% of the price of the ticket(s) sold, or (ii) the full amount incurred by CrowdVolt to remedy the dropped sale, including but not limited to a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the buyer or seller for their bad experience.
Notification of Charges
Sellers will be notified via text or email of any charges applied to their account due to non-delivery. The notification will include details of the non-delivered ticket(s) and the amount charged.
Dispute of Charges
If a seller believes that a charge for non-delivery has been applied in error, they may contact CrowdVolt's customer service team within 14 days of the charge notification. The dispute must include relevant evidence supporting the claim.
11. Event Cancellations and Changes
Cancellation by Organizers
In the event of a concert cancellation by the organizers, ticket buyers may be eligible for refunds. The availability of refunds is determined by the policies of the event organizers and not by CrowdVolt. We will facilitate the communication of cancellation policies and refund processes to ticket buyers.
Rescheduled Events
In the event that an originally scheduled event is postponed to a later date ("Rescheduled Event"), all purchased tickets will be valid for the new event date. Ticket holders are encouraged to retain their tickets to attend the Rescheduled Event. If you, the ticket holder, are unable to attend the event on the new scheduled date, you acknowledge and understand that you are not automatically entitled to a refund.
Please note, our policy does not entitle ticket holders to a refund solely due to a change in the event date. However, we may, at our sole discretion, offer refunds or alternatives in specific circumstances. These circumstances and the process to request such considerations will be communicated through official channels and may require the ticket holder to apply within a specified deadline.
We advise all ticket holders to regularly check our website and their registered email for updates regarding event schedules and any potential changes. Your continued use of our services following the rescheduling of an event constitutes your agreement to the event's new date and the terms outlined herein.
For tickets stored in a digital ticket wallet, please be aware that if a ticket holder requests a refund, the refund may be issued to the original purchaser rather than the current ticket holder. CrowdVolt is not responsible for refunds in such cases if the seller has already delivered the tickets to the buyer. It is the responsibility of the buyer and seller to resolve any refund discrepancies that may arise from this situation.
Partial Cancellations or Changes
In cases where part of an event is canceled or changed (e.g., a headline act cancels), refunds or partial refunds are subject to the discretion of the event organizers. CrowdVolt will provide information to ticket buyers regarding the organizers' policies in such scenarios.
Liability for Cancellations
CrowdVolt is not liable for any loss or inconvenience caused by the cancellation, rescheduling, or modification of any event. Users are encouraged to check the event status with the organizers and to purchase insurance for high-value tickets if desired.
User Responsibility
Users are responsible for monitoring the status of the event and for reading and understanding the cancellation and refund policies of the event organizers.
12. Dispute Settlement
In the event of a dispute between a buyer and a seller, CrowdVolt will act as an intermediary to facilitate a resolution. The following procedures outline the steps and responsibilities for both parties during the dispute settlement process.
CrowdVolt may request information from both the buyer and seller; all parties must comply with investigative requests. Our team will review the dispute, considering all provided evidence, and respond within a reasonable timeframe. CrowdVolt strives to be fair and impartial to both the buyer and seller in its decision-making process. The decision made by CrowdVolt regarding the dispute is final and binding for all parties involved.
Initial Communication
If a buyer or seller encounters an issue with a transaction, they must contact the counterparty directly to attempt to resolve the issue amicably. Counterparties are required to respond to buyer inquiries and disputes in a timely fashion (at CrowdVolt discretion). Prompt and clear communication is essential to resolve disputes efficiently.
Escalation to CrowdVolt
If the initial communication does not result in a satisfactory resolution, either party may escalate the dispute to CrowdVolt's customer support team. This must be done within 14 days of the transaction date. To escalate, the disputing party must provide all relevant details, including transaction IDs, communication history, and any supporting documents or evidence.
Investigation and Mediation
Upon receiving a dispute escalation, CrowdVolt will review the case, including the transaction details, communication history, and any submitted evidence. CrowdVolt will mediate between the buyer and the seller to reach a mutually agreeable solution. This may involve additional communication between both parties and further evidence submission if necessary.
Resolution
After a thorough investigation, CrowdVolt will make a decision based on the available information. This decision may involve: full or partial refunds to the buyer, fulfillment of the original order by the seller, or other resolutions as deemed appropriate by CrowdVolt. The decision made by CrowdVolt is final and binding for both parties.
Compliance
Sellers must comply with CrowdVolt's resolution, including issuing refunds or fulfilling orders as directed. Buyers must accept the resolution provided by CrowdVolt and refrain from further claims related to the dispute.
Fees and Costs
In certain cases, CrowdVolt may charge an investigation fee for the dispute settlement process. This fee will be communicated to the disputing parties beforehand. The party found at fault may be required to cover the investigation fee and any additional costs incurred during the resolution process.
Documentation and Record-Keeping
CrowdVolt will maintain detailed records of all disputes and their resolutions. These records may be used for improving dispute resolution processes and policies.
Legal Action
By agreeing to these terms, users acknowledge that they will not pursue legal action against CrowdVolt or its employees for decisions made during the dispute settlement process. Any disputes that cannot be resolved through CrowdVolt's dispute settlement process may be subject to arbitration, as outlined in the Governing Law section of these terms.
13. Privacy Policy
We are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and secure your data.
14. Intellectual Property
All content on the Marketplace, including text, graphics, logos, and images, is the property of CrowdVolt and is protected by copyright laws.
15. Copyright
CrowdVolt Services, including the CrowdVolt website, are owned and operated by CrowdVolt. All content included in or made available through any CrowdVolt Services, such as text, visual interfaces, graphics, design, logos, icons, images, digital downloads, computer code (including source code or object code), data compilations, software, and all other elements of the Services is the exclusive property of CrowdVolt and protected by United States and international copyright laws. Some content displayed by CrowdVolt, including images, may be owned by their originators rather than CrowdVolt. As an authorized agent of our users, CrowdVolt accesses and uses these content items for the sole purpose of providing the Services to our users, but claims no copyright to such materials owned and copyrighted by their originators.
16. Liability
CrowdVolt is not liable for any loss or damage arising from your use of the Marketplace, beyond the amount paid for tickets purchased.
17. User Conduct
Users must not use the Marketplace for any unlawful or fraudulent activity. Any such use will result in immediate termination of your account.
18. Termination
We reserve the right to terminate or suspend access to our Marketplace at any time, without prior notice or liability, for any reason.
19. Governing Law
These terms and conditions are governed by the laws of New York.
20. Amendments
We reserve the right to update or change our terms and conditions at any time. Continued use of the service after such changes constitutes acceptance of the new terms.
Contact Information
For any questions or concerns about these terms, please contact us at admin@crowdvolt.com.
